Frequently Asked Questions

We accept major credit and debit cards, PayPal, and other payment methods displayed at checkout.

Available payment options may vary depending on your location.

If you need to change your shipping information or request a cancellation, please contact us at support@haquarius.com as soon as possible.

We will always do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Please contact us as soon as possible.

If your order has not yet shipped, we will do our best to update the address. Once a parcel has been dispatched, we may no longer be able to redirect it.

Additional shipping or return costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Yes. H&Aquarius offers complimentary standard shipping on all orders.

If expedited delivery is available for your destination, the available options and any additional charges will be shown at checkout.

In-stock orders are typically processed within 1–3 business days, excluding weekends and holidays.

Please note that processing time is separate from the carrier's delivery time.

During launches, promotional periods, or holidays, processing may occasionally take longer.

Standard delivery is estimated to take approximately 10–15 days after dispatch.

Please note that all delivery times are estimates and are not guaranteed delivery dates. Weather conditions, customs clearance, carrier disruptions, peak-season volumes, and other circumstances beyond our control may occasionally cause delays.

If you are purchasing jewelry for a specific date or special occasion, we recommend ordering as early as possible.

Expedited shipping may be available upon request.

Expedited delivery typically costs approximately 4–5 times the standard shipping cost.

Because the exact cost depends on the destination and order, please contact Customer Care before placing your order if you require expedited delivery.

Express shipping shortens the carrier's transit time after your order has been dispatched. It does not shorten the order processing period.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take approximately 24–48 hours after dispatch to begin showing updates.

We ship to destinations currently supported by H&Aquarius.

Certain countries or regions may be unavailable due to carrier restrictions, customs requirements, sanctions, conflict, or other circumstances that may affect safe and reliable delivery.

Please refer to our Shipping Policy for the most current information.

Depending on your destination, customs duties, import taxes, VAT, or other local charges may apply.

Unless these charges are specifically shown as prepaid at checkout, they are the responsibility of the recipient and are determined by the local customs authority.

Carrier delivery dates are estimates and delays may occasionally occur after a parcel leaves our care.

If your tracking has stopped updating or you believe your parcel may be lost, please contact us at support@haquarius.com. We will help review the tracking information and, where appropriate, initiate an investigation with the carrier.

Carrier investigations may be required before a resolution can be determined.

First, please check around your delivery location and with household members, neighbors, reception desks, or mailrooms that may have accepted the parcel.

If you still cannot locate it, contact us as soon as possible and we will help review the delivery information with the carrier.

A carrier delivery scan does not automatically qualify an order for a refund or replacement, and each case may require investigation.

If a piece requires additional production time, the estimated timeline will be clearly stated on its product page.

For products without a stated timeframe, please contact Customer Care and our team will be happy to assist you promptly.

If your order contains items with different availability dates, fulfillment timing may depend on the items included in your order.

If you would like to request a return, please contact support@haquarius.com within 48 hours of delivery.

To be eligible for return, jewelry must be unworn and unused, in its original condition, returned with its original packaging, and returned with any security or tamper-evident tag completely intact and unaltered.

Items showing signs of wear, damage, alteration, or removed security tags cannot be accepted for return or exchange.

Please refer to our full Return Policy for complete terms and exclusions.

Selected pieces may arrive with a security or tamper-evident tag so that you can inspect the jewelry while allowing us to verify that a returned piece has not been worn.

Please make sure you are satisfied with the piece before removing the tag.

Once the tag has been removed, cut, altered, or damaged, the piece is no longer eligible for a standard return or exchange.

If you need a different size or would like to discuss an exchange, please contact Customer Care.

Exchange availability depends on return eligibility and current inventory.

Please contact support@haquarius.com promptly with your order number, a description of the issue, and clear photographs of the item and packaging.

We will review the situation and provide the appropriate next steps.

Please do not send an item back before receiving return instructions from us.

Every H&Aquarius piece is made with materials selected according to its individual design.

For detailed information about the metals, finishes, gemstones, pearls, and other materials used throughout our collections, including their characteristics and what to expect over time, please visit Our Materials.

Exact material information for each piece can also be found on its individual product page.

Different materials and finishes require different methods of care.

For detailed guidance on wearing, cleaning, storing, and protecting your H&Aquarius jewelry, please visit our Care page.

We also recommend reviewing any product-specific care information provided on the individual product page.

Our rings use US ring sizing unless otherwise stated.

Please refer to our Ring Size Guide and measure carefully before ordering. For the most accurate result, you may also have your finger professionally measured by a local jeweler.

Keep in mind that wider ring bands can feel slightly more snug than delicate bands in the same nominal size.

Please refer to the measurements listed on each necklace product page and our Necklace Measurement Guide.

Necklace placement can vary depending on your neck circumference, body proportions, pendant size, and how you prefer to layer your jewelry.

Measure your wrist at the point where you plan to wear the bracelet and compare it with the measurements provided on the product page.

For a closer fit, select a size nearer to your wrist measurement. If you prefer more movement, allow a little additional room.

Every H&Aquarius order is carefully prepared in our signature packaging, designed to protect your jewelry while creating a thoughtful unboxing experience.

Our packaging is also suitable for gifting.

Absolutely.

If you are choosing jewelry for someone else, we recommend reviewing the product measurements and sizing information before ordering, especially for rings and fitted bracelets.