Shipping & Delivery Policy

H&Aquarius offers complimentary standard shipping on all orders to eligible destinations.

Some special delivery areas may require an additional shipping fee. Please check your destination above to see whether complimentary shipping applies. If a fee is shown, contact H&Aquarius Customer Care for a quote before placing your order.

Our estimated standard delivery timeframe is approximately 7–12 business days after dispatch, depending on the destination and local carrier conditions.

Expedited shipping is available upon request for customers who need their order sooner.

Expedited shipping is not complimentary. Please contact H&Aquarius Customer Care for a quote based on your destination and the available carrier service.

If you would like to request expedited shipping, please contact H&Aquarius Customer Care before placing your order or as soon as possible after your order has been submitted. We will provide the available expedited option and applicable shipping charge based on your destination.

Expedited shipping applies to carrier transit time only and does not necessarily shorten order processing time.

In-stock orders are typically processed within 1–3 business days after your order has been placed.

Business days are Monday through Friday, excluding public holidays.

During new collection launches, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer. We appreciate your patience while we carefully prepare your order.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

For standard shipping, orders are generally expected to arrive within approximately 7–12 business days after dispatch.

Please note that all delivery timeframes are estimates and are not guaranteed delivery dates.

Weather conditions, customs clearance, carrier disruptions, peak-season shipping volumes, and other circumstances outside our control may occasionally cause delays.

If you are purchasing jewelry for a specific date, celebration, gift, or special occasion, we strongly recommend placing your order as early as possible to allow sufficient time for delivery.

Once your order has shipped, you will receive an email containing your tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking has not updated for an extended period or your order has passed its estimated delivery timeframe, please contact H&Aquarius Customer Care through our Contact page with your order number.

We will be happy to help investigate the shipment with the carrier.

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update your information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

H&Aquarius cannot be responsible for delivery issues resulting from an incorrect, incomplete, or outdated address provided at checkout.

If a parcel is returned to us because of an incorrect address, an unsuccessful delivery, refusal, or failure to collect the shipment, any applicable return shipping, re-shipping, customs, or carrier charges may be deducted from the refundable amount or charged before the parcel is sent again.

H&Aquarius ships to the destinations currently supported by our shipping network.

You can use the Shipping Availability Checker at the top of this page to confirm whether your destination is currently supported.

For most orders, applicable taxes are included in the product price or collected in advance where required. Where duties or taxes have been prepaid or collected by H&Aquarius, this will be clearly indicated in your order.

Depending on the destination, international shipments may still be subject to import duties, customs fees, local taxes, brokerage fees, clearance charges, or other charges imposed by customs authorities or carriers. Any such charges that have not been prepaid or expressly included in your order are the responsibility of the recipient.

International shipments may also be selected by local customs authorities for inspection, security review, or additional clearance procedures. If any additional duties, taxes, customs clearance, handling, storage, inspection-related, or other charges are assessed in connection with these procedures, they are the responsibility of the recipient unless they were expressly prepaid or included in the order.

Customs authorities determine whether a shipment is inspected, how long clearance takes, and the amount of any applicable duties, taxes, or other customs-related charges. These matters are outside H&Aquarius's control, and we are unable to influence or guarantee customs clearance times or the amount of charges assessed.

Our estimated 7–12 business day standard delivery timeframe reflects normal carrier transit after dispatch and does not include additional delays caused by customs inspections, customs clearance, or other government processing.

For legal and customs purposes, H&Aquarius is unable to declare an incorrect merchandise value or mark a commercial order as a gift.

Pieces identified as Pre-Order or Made to Order may require additional preparation or production time.

The estimated dispatch timeframe will be stated on the applicable product page whenever relevant.

If your order contains both ready-to-ship and pre-order or made-to-order pieces, the items may be shipped together once the full order is ready or separately depending on availability and fulfillment requirements.

If your order is divided into multiple shipments, you will receive tracking information for each parcel.

If a shipment appears to be lost in transit, please contact us and we will work with the carrier to investigate.

A carrier investigation may be required before a replacement, refund, or other resolution can be considered.

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking with household members, neighbors, building reception or concierge staff, and the carrier.

H&Aquarius is unable to automatically replace or refund packages that have been confirmed as successfully delivered to the address provided at checkout. However, our Customer Care team will assist you wherever reasonably possible in investigating the delivery.

If your parcel arrives with visible external damage, please photograph the packaging before opening it whenever possible.

If the jewelry inside has been damaged during transit or you have received an incorrect item, please contact H&Aquarius Customer Care promptly with your order number and clear photographs so we can review the issue and assist you.

Shipping availability may vary by destination, and certain countries, regions, islands, remote areas, or address types may not currently be supported.

Please use the Shipping Availability Checker at the top of this page before placing your order to confirm whether your destination is eligible for delivery.

Certain carriers or destinations may also have restrictions involving P.O. boxes, military addresses, parcel lockers, freight-forwarding addresses, or other special address types.

If we are unable to ship to the address provided, our Customer Care team will contact you.

For higher-value orders, additional delivery verification or a signature upon delivery may be required for security.